Frequently Asked Questions

How do I reach Beachfront Hotel La Palapa in Holbox Island?

In the page "Where we are" you can find all the travel information you need to reach us.

Can I book a Transfer Service from Cancun airport to Hotel La Palapa directly with you?

Yes! We organize for our guest a private airport transfer from Cancun International Airport to Beachfront Hotel La Palapa. Our Transfer service operates 7 days a week, 365 days a year. Your chauffeur will be waiting for you at the arrival airport terminal. After 2 hours in a comfortable air conditioned private van , you will reach Chiquila, the small harbor located north of the State of Quintana Roo, where a Ferry Boat will be waiting for you. When you will arrive in Holbox, a golf-cart taxi will drop you off directly to our Hotel. Price includes Ferry and Holbox Taxi to or from hotel ( a minimum of 2 adults is required ).
TRANSFER PRICES (One Way):
U$D 160,00 - 2 adults
U$D 190,00 - 3 adults
U$D 220,00 - 4 adults
U$D 240,00 - 5 adults
U$D 260,00 - 6 adults
U$D 290,00 - 7 adults
U$D 310,00 - 8 adults
U$D 330,00 - 9 adults
U$D 350,00 - 10 adults
You can book the Transfer with your Room through our Online Booking System.

At what time can I check in?

Check in time is at 3:00pm. If you arrive in the morning and your room is available before 3:00pm, we will gladly check you in immediately. Otherwise, we will store your luggage, give you full availability of our beach club and showers and give you the room as soon as it becomes available.

And what about check out?

Check out time is at noon (12:00 pm). You can decide to store your luggage with us so you don´t have to worry about carrying things with you. The Hotel has a private toilet and shower that you can use at any time after your check out.

Do you have Internet connection?

Yes, we offer Wi-fi internet access (free of charge) in all the rooms and in all the public areas.

Is there a safe in the room?

Yes, all rooms have a private safe deposit box.

Should I leave a deposit as guarantee?

To process your reservation, a Non-refundable Reservation Guarantee Deposit equal to twenty percent (20%) of the Total charge will be debited to your credit card. The payment will be processed in real time through our Online Booking System and a confirmation e-mail will confirm you that the transaction has been successfully completed. The rest of the total will be paid at Check-In. As part of our promotions program, we offer an exclusive 5% discount if your bill will be paid in cash: we accept payments in Mexican Pesos, US Dollars and Euros.

What about your Cancellation Policy?

• If you cancel more than 14 days before your arrival day there is no penalty fees.
• If you cancel less than 14 days before your arrival, the hotel will charge a penalty of 75% of the remaining balance.
• In case of no showing after 1 day of the date of arrival, a 100% penalty of the remaining charge shall be levied.
• In case of change of the arrival day, we will charge a penality of 10% (availability and price will depend on the new date).
In any case, the Reservation Guarantee Deposit of 20% will be Non-refundable.

Which payments are accepted at Hotel La Palapa?

We accept Visa, Mastercard, Paypal and Cash. As part of our promotions program, we offer an exclusive 5% discount if your bill is paid in cash: we accept payments in Mexican Pesos, US Dollars and Euros.

Should I take cash?

We recommend you always carry cash because, in our island, there is just one ATM and credit card payments sometimes have problems.

Can I book tours and activities at the front desk?

Yes, an information point about all beauties this destination can offer is available by the reception. All excursions have been tested and approved so as to allow our guests to enjoy in total safety and peace of mind all the beauties that this destination can offer. We also offer tailor made solutions, suggesting the best possible alternatives to those that want to discover the destination according to their timing and pace. For more information you can also refer to our reception hospitality devotee. Tours, activities and massages can have a discount on the regular prices, if you book them at the same time as you book your room through our Online Booking system.

How can I contact Hotel La Palapa?

For additional information or assistance, please don't hesitate to contact us through our Form or by calling at (+52) 984 8752185. We look forward to hearing from you!